Refund policy
Return & Refund Policy
Due to hygiene and safety reasons, we cannot accept returns of opened or used skincare products.
Returns
We only accept returns when:
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The product is unused.
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The product remains sealed in its original packaging.
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The return request is made within 30 days of delivery.
Returned items must arrive in the same condition they were received.
Customers are responsible for return shipping costs unless the product arrived damaged or we made an error with your order.
Non-Returnable Items
The following items cannot be returned:
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Opened skincare products
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Used products
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Products with broken safety seals
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Gift cards
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Promotional or complimentary items
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you received the wrong item, please contact us within 7 days of delivery. Include your order number along with clear photographs of the product and packaging so we can resolve the issue promptly.
Refunds
Once your return has been received and inspected, we'll notify you of the outcome.
Approved refunds are issued to your original payment method. Depending on your payment provider, refunds may take 5–10 business days to appear.
Original shipping charges are non-refundable.
Exchanges
For hygiene reasons, we do not offer exchanges on opened products.