Shipping policy

Shipping Policy

Processing Time

All orders are processed within 1–3 business days. Once your order has been processed and dispatched, you will receive a confirmation email containing your tracking information.

Please note that processing times may be slightly longer during product launches, holidays, or periods of high order volume.

Estimated Delivery Times

Delivery times vary depending on your location.

Australia: 5–10 business days
United Kingdom: 5–10 business days
New Zealand: 6–12 business days
United States: 5–10 business days
Canada: 6–12 business days

These delivery estimates are not guaranteed and may be affected by customs processing, local carriers, weather conditions, or other circumstances beyond our control.

Tracking

Once your order has shipped, you'll receive a tracking email. Please allow up to 48 hours for tracking information to become active.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees determined by your local authorities. These charges are the customer's responsibility.

Incorrect Shipping Information

Please ensure your shipping address is correct before placing your order. Rhiva Skin is not responsible for delays or losses caused by incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Shipments

If your order appears delayed, please contact us first. We'll work with our shipping partners to investigate and find a resolution.

Contact

For any shipping questions, please contact:

support@rhivaskin.com

Happy

Just ordered my second bottles as I was really happy with my purchase and can see a real difference

Very Happy

I wanted to use GHK for so long but couldn’t get myself to use injections so I looked for an alternative and this seems to be the highest concentration I could find as a serum, been using it since 3 weeks now and it really makes my skin soft and firmer also my pores became super fine. Can just recommend using this

Few Drops Daily

Integrated this well into my daily routine and this has been such a game changer.

Worth it

Since everyone is talking about ghk and peptides in general I thought I try this out and I totally get the hype around this, also this seems to be the only brand with a higher concentration of 2 % that’s why I decided to go with them

Buying again

Will definitely keep buying this, this is the best serum for wrinkles so far and I am almost 50 so I know what i’m talking about, I’ve tried so many products before but never thought peptides are this effective.

Nice

Feels very nice on the skin, makes my pores way smaller and skin so much softer, will buy again

Just started

Just started using this so I can’t really say much right now but the serum feels good on the skin and I really love the bottle and design

Love it

Glad I don’t have to pin myself anymore every morning just adding one step more to my skincare routine is so much easier than preparing a vial and syringe every morning

Wow

Been seeing everyone injecting peptides and wanted to try it too but I have a fear of needles and certainly could not inject myself so I got this instead and I am so so happy I found this.

Way better

This is way better than I thought

Best Product

I am nearly 45 years old and this has been the best product so far, my skin looks and feels more firm and glows differently since using it, I look less tired and my wrinkles seem more soft too.

In Love

my daughter kept telling me about peptides and I did not want her to do injections as this carries real risk but was sure we could find alternatives and here we are both using this serum since a few months now and absolutely loving it

Statisfied!

I struggled doing injections everyday so it was a blessing when I found this and yes results took a few weeks but my skin looks and feels amazing after using this for a month. Glad I don’t have to inject myself anymore